TERMS AND CONDITIONS AMPLLA.COM

We recommend that you read the full version of Amplla’s Terms and Conditions. If you do not have the time, we have prepared a summary of the most important points for you:

  • We always put the customer first and strive to achieve a solution acceptable for both parties – us as the seller and you as the buyer.
  • In our e-shop at amplla.com, we enter into a contract with you for the purchase our products. 
  • Most of our products come with instructions for use – please read and follow them carefully. 
  • When you receive our consignment from the carrier, please check that the packaging is intact. Damage is quite rare, but it is always better to be safe than sorry. Should there be any problem, you can address it directly with the carrier or write to us at info@amplla.com. 
  • If you are in the position of consumer, you may withdraw from the mutual contract within 14 days of delivery of the product in some cases. Should you change your mind about your purchase and want to return the product, you may withdraw from the contract and send the product back to us. You need not give a reason for doing so, but if you do, your feedback will be appreciated. We will refund the full amount, including the lowest postage cost we offer (if you have paid it), into your account within 14 days. Please check the terms and conditions below for details. Should you wish to exercise your right to withdraw, you can use the form attached to these terms and conditions or email us at info@amplla.com.  
  • We do everything we can to ensure that any complaint is handled fairly and as quickly as possible. Please see the details of our complaint procedure below. If you wish to raise a complaint about a certain product, the easiest way is to email us at info@amplla.com. 
  • If you have any questions or problems, please contact us at info@amplla.com or call us at + 420 464 646 856. We are here for you and will be happy to help you with anything you need. 

The Terms and Conditions have the following sections: 


Amplla Terms and Conditions. These are the terms and conditions ("T&C") of Amplla a.s., ID No.: 28485408, with its registered office at Šafaříkova 1737, 539 01 Hlinsko, Czech Republic, registered in the Commercial Register maintained by the Regional Court in Hradec Králové under file number B 2843 ("we"). We operate a website at amplla.com where you can order and purchase our products (the "Website").

You. Contract. These T&C form an integral part of the contract that we, as the seller, and you, as the buyer ("you"), enter into through the Website (the "Contract"). We may also stipulate individual terms and conditions of our relationship in the Contract based on our mutual agreement. If the Contract and the T&C differ, the provisions of the Contract shall prevail. The T&C are in the English language and the Contract in also concluded in English.

Contact details. You can contact us at any time as follows:

Address: Amplla a.s., Šafaříkova 1737, 539 01 Hlinsko, Czech Republic

Email: info@amplla.com

Phone: + 420 464 646 856.

In brief:

  • We enter into a contract with you via our website at amplla.com. The following terms and conditions form part of the contract. Should you have any questions, please email us at info@amplla.com or call us at + 420 464 646 856.

  • Purchase Order 

    Product presentation. Any presentation of our products on the Website is illustrative only and we are not required to enter into a Contract based on this presentation.  

    Purchase order. You may place a purchase order via your customer account or without having a customer account. When completing an order, you will select the product, the number of items, and its colour from the relevant range. You are free to check and change any data before submitting your order. You place a binding order by clicking on the “Order and Pay” button. It is essential that you provide all the required information and confirm that you have read and agree to these T&C before submitting your order. 

    Your details. When you order a product from us, you are required to provide correct and truthful information. We assume that the information you provided when ordering our products is correct. We cannot be held liable for any damage you caused yourselves by providing outdated, incorrect, or incomplete information; for example, if we are unable to deliver a product to you because you gave a wrong address.

    Concluding of the Contract. By placing the order you are thereby entering into the Contract with us and further accept these T&C. We will confirm your order by e-mail.

    Unusual order.  If your order is unusual, we may ask you to confirm it by email. In this case, the Contract between you and us is not deemed concluded until we receive the confirmation. 

    Means of communication. You agree that means of remote communication will be used to conclude the Contract and that, once the Contract is concluded, our mutual communication will take place by email or chat, for example regarding a complaint or withdrawal from the Contract. The costs related to the use of remote communication (for example, internet connection or call charges) are borne by yourselves and do not differ from the standard rate. 

    Errors in pricing. If the price given on the Website or during the order process is incorrect, we are not required to supply the product you ordered for this incorrect price. We will notify you of this error by email as soon as possible and send you an updated offer. This offer is considered a new proposal to enter into a Contract. In this case, the Contract is only deemed concluded once you confirm your consent to the new and correct purchase price. 

    In brief:

  • You can place a purchase order via your user account or without having one. You always need to provide correct and up-to-date details and information in your order.
  • The contract is deemed concluded between us once the order is sent.
  • We will communicate with each other by electronic means. 
  • If we give an incorrect price on the website, we are not required to deliver the product to you for this price.

  • Payment of the purchase price

    Purchase price. You are required to pay us the price for the product you ordered. All the prices on the Website include VAT and all related charges. Prices are valid as given on the day you place your order.

    Tax receipt. We will issue an invoice (tax receipt) for each payment and send it to you by email in electronic form.

    Payment. You have to pay the purchase price online using the Stripe payment gateway. Should you be in delay with payment, we are not obliged to adhere to the terms of our Contract, and in particular, deliver the given product to you.   

    Promotions and discounts. All promotional offers on the Website are valid as long as we have the product in stock or for a period of time we specify. Unless stated otherwise, any discounts on the purchase price cannot be combined in any way.

    In brief:

  • You need to pay the price of the product you choose using the Stripe payment gateway.
  • We will send you an invoice (tax receipt) by email.

  • Product delivery

    Product dispatch. We will send the products we have in stock to you as soon as possible once we receive the purchase price. We use FedEx to ship our products.

    Product delivery. We will deliver the product to the address you specified in your order. You need to collect the product upon delivery. Should you fail to collect it, this will be considered your withdrawal from the Contract. In that case, we may claim compensation for the related costs. We also may claim the costs for storage of the Product if you collect the Product late. If the product has to be delivered again for reasons on your side or by a method other than that specified in the order, you will bear the costs associated with the repeated delivery or use of a different delivery method.

    Delivery period exceeding 30 days. Should the delivery of any product take more than 30 days from the date of the Contract, we will inform you of the delivery date by email. In this case, you can decide whether you want your order to be delivered gradually in several consignments, wait for the products that are currently unavailable or cancel your order, i.e. withdraw from the Contract. If you withdraw from the Contract with regard to products that are unavailable, we will refund the relevant amount you paid to your account as soon as possible.

    Product takeover. Once you receive the product, please check carefully that the packaging is intact and notify the carrier immediately should you find any defects. If the product’s packaging is damaged, you need not take the consignment over from the carrier.

    Ownership. You acquire the ownership title to the product once you pay the price in full (including delivery costs), but not before the delivery and takeover of the product. Liability for destruction, damage or loss of the Product passes to you by take-over of the Product or at the time you were obliged to take-over the Product but failed to do so.

    Documentation. If any documentation or other materials are supplied along with your product, we will deliver these to you with the product or by email if electronic delivery is possible and expedient.

    In brief:

  • We will ship the product to you via FedEx. 
  • You need to take over the consignment; refusal will be understood as your decision to withdraw from the contract and we may ask you to reimburse our costs. You will also be held liable for any loss of the product or its damage if you fail to take it over.
  • If the delivery of the product should take longer than 30 days, we will let you know by email and you may withdraw from the contract.
  • Once you receive the consignment, please inspect it carefully for any damage and if necessary, address the problem immediately with the carrier or contact us at info@amplla.com.  
  • You acquire the ownership title to the product once you take it over, provided that you have paid the purchase price in full. 

  • Withdrawal from the Contract by the buyer within 14 days of the product’s takeover and product returns

    Right to withdraw. If you entered into the Contract with us in the position of consumer, i.e., outside the scope of trade or business, you have the right to withdraw from the Contract within 14 days from the takeover of the product, without giving a reason. You have this right because the Contract is concluded remotely via the internet, as a distance contract. This section of the T&C only applies to you if you entered into the Contract in the position of consumer. 

    Exceptions. Please note that you do not have the right to withdraw under this section of the T&C if the product you purchased was tailor-made or customized to your personal needs; for example, if you purchased a product with a custom design. 

    Effects of withdrawal. In the event of withdrawal, the Contract is cancelled from the outset. This means that you have to return the product to us and we will refund the purchase price you paid, including the lowest postage cost we offer, if you have paid it.

    Withdrawal process. If you wish to withdraw from the Contract under this section of the T&C, you can send email to us at info@amplla.com or contact us in any other way. If you wish to exercise your right to withdraw from the Contract without giving a reason under this section of the T&C, you must do so within 14 days of delivery of the product.

    Product return in case of withdrawal. You must return the given product to us, ideally by FedEx, within 14 days of withdrawal from the Contract. With each consignment, you will receive instructions how it can be sent back to us via FedEx. Unless stated otherwise in the return information we include with each consignment, you bear the cost associated with returning the product to us. The product you return must be unused and undamaged, and it must be possible to distribute it to other customers even after your withdrawal from the Contract. The product must be returned to our address: Amplla a.s., Šafaříkova 1737, 539 01 Hlinsko, Czech Republic. Please do not send the product to us COD; please use FedEx if possible.

    Price refund. We will then refund product’s purchase price to you, including the lowest postage cost we offer, provided that you have paid the postage for product’s delivery. We will generally refund your money the same way we received it from you, but we may also agree on some other method of refund. We will provide the refund within 14 days of the date of your withdrawal from the Contract. We may, however, wait with the payment until we receive the product being returned or until you can prove to us that you have sent it (for example, by confirmation from the carrier).

    Gifts. If you withdraw from the Contract, you must also return any gifts you may have received with your order.

    Set-off. If the product has been damaged by you, we may set off any claim for damages against your claim for a refund. This means that we will deduct any damage from the original purchase price and refund the balance, if any. 

    In brief:

  • If you are a consumer, you have the right to withdraw from a contract concluded via the Website within 14 days of the product’s delivery. This does not apply to customized or personalized products.
  • The easiest way to withdraw from the contract is to use the form you can find here.
  • If you withdraw from the contract, please send us the product within 14 days of withdrawal. The easiest way is to return it via FedEx. You will find information in this regard in each consignment. We will refund the purchase price paid and the lowest postage cost offered (if you paid it), within 14 days of withdrawal. However, we may wait with the refund until you prove to us that you have actually sent the product to us and/or until the product is actually returned.
  • If you withdraw from the contract, you must also return any gifts we may have sent to you with the product.
  • We may reduce the amount refunded by any cost related to the return of a damaged product.
  • Ideally, the withdrawal process will be as follows:

  • Complaint policy

    Our responsibility. It is our responsibility to ensure that a product is free from defects upon its takeover. This means that we are responsible primarily for the following when you take over the product:

    • The product matches the description we gave.
    • The product is of the relevant quantity, measure or weight.
    • The product is fit for the purpose we specified or for which the product is normally used.
    • The product conforms to the usual characteristics of similar products that you might reasonably expect, also in light of advertising or our representations.
    • The product is supplied with the agreed accessories and instructions for use or manual. 
    • The product corresponds in quality and/or design to the agreed sample or model, if the quality or design is determined based on such a sample or model.
    • The product complies with the legal requirements. 
    • We are liable for defects caused by improper assembly if we carry out the assembly or are responsible for it; we are also responsible for the assembly if such assembly or installation is performed by you based on our instructions and the defect is due to a gap or mistake in such instructions.

    Not our responsibility. On the other hand, we are not liable for:

    • Wear and tear caused by normal use (e.g., partial fading of the product's colours).
    • Defects which you knew about or which you caused.
    • In the case of a product sold at a lower price, we are not liable for the defect in view of which the discount was provided. We are liable for any other defects of the discounted product.
    • Different shades of colour in reality and on the monitor or display – such a difference cannot be considered a defect.
    • Obstacles caused by force majeure.

    Instructions for use. Before installing or using the product, you have to read and follow the information in the manual. Otherwise, you could damage the product by its improper use or installation, in which case you would not be able to claim the resulting defect based on liability for defects.  

    Use and installation of the product. You do not have any rights under liability for defects either if you use the product contrary to our recommendations, technical manual, instructions, or other documentation, for example:

    • If you fail to carry out recommended or mandatory checks and inspections of the product.
    • If you replace the original parts of the product with non-original parts.
    • If you use the product for a purpose other than that for which it is intended, perform an unprofessional installation, adjustment or modification, or use a replacement part or accessory other than the one specified by us as the manufacturer.
    • If you maintain the product improperly, use the product in an excessively dusty, humid, or dirty environment or environment with large temperature fluctuations. 

    In brief:

  • Always read the instructions that come with the product.
  • We are responsible for product defects subject to certain exceptions:
  • We are responsible for We are not responsible for
    For the quantity, measure and weight, and that the product corresponds to its description. For wear and tear caused by normal use.
    For the agreed characteristics. For defects caused by you.
    For the purpose of use. For defects of which you were aware.
    For conformity to a sample or model. For defects in view of which the product was sold for a reduced price.
    For compliance with the legal requirements. For force majeure.
    For assembly carried out by us. For unprofessional care and installation contrary to the instructions, documentation, or regulations.
    For assembly carried out by you following our instructions.
    For supplying the product with instructions (if applicable) and accessories.

    Consumer complaint procedure

    Consumer. This section describing the complaints procedure applies only to consumers, i.e., those who have entered into a Contract with us outside trade, business, or profession.  

    Time limits. You may exercise your rights under defective performance within twenty-four months of the product’s takeover. If the defect becomes apparent within twelve months of takeover, the product is deemed to already have been defective upon its takeover.

    Complaint. Each complaint must contain at least a description of the defects in the product and the requested method of handling the complaint. You can raise a complaint by email at info@amplla.com or by post at Amplla a.s., Šafaříkova 1737, 539 01 Hlinsko, Czech Republic.

    Product return. You must send us the product complete, i.e., as you received it from us, and if possible, including the original box and packaging. Send the goods to Amplla a.s., Šafaříkova 1737, 539 01 Hlinsko, Czech Republic, ideally using FedEx.

    Material breach of Contract. If the product has defects that constitute a material breach of the Contract, you may, at your option, claim one of the following:

    • removal of the defect through the supply of a new defect-free product or its part, or the supply of a missing product or its part;
    • free repair;
    • a reasonable discount on the purchase price;
    • a refund of the purchase price based on withdrawal from the Contract.

    Immaterial breach of Contract. If the product has defects that constitute an immaterial breach of the Contract, you may, at your option, claim one of the following:

    • removal of the defect;
    • a reasonable discount on the purchase price.

    Option chosen for resolving the complaint. When raising a complaint, you have to state which option of resolving the complaint you have chosen. This choice may only be changed without our consent if you have requested the repair of a defect that proves to be irremediable. If you do not choose an option available with regard to a material breach of the Contract in due time, you will have the same rights as in the case of an immaterial breach of the Contract.

    Reasonable discount or withdrawal from the Contract. In summary, you have the right to a reasonable discount or to withdraw from the Contract if we refuse to remedy the defect or fail to remedy it at our expense, within a reasonable time or without causing any unreasonable problems for you, or if it is clear that we will not remedy the defect at all or as we should. You are also entitled to a reasonable discount or to withdraw from the Contract if the defect constitutes a material breach of the Contract.

    Complaint resolution. As you are in the position of consumer, we will decide on your complaint within 3 working days or, if an expert opinion is required for the decision, we will determine this within the same period. We will then deal with the complaint, including a remedy of the defect, without undue delay, and not later within 30 days of the complaint, unless we agree with you on a longer period.

    Costs of the complaint. As a consumer, you are entitled to reimbursement of reasonable costs of raising a complaint, which is understood to be the lowest possible cost. However, if you do not exercise this right within one month of expiry of the deadline for reporting a defect, you might not be granted this right.  

    Confirmation. Upon completion of the complaint procedure, we will send you an electronic confirmation of the date and method of resolving the complaint, confirmation of the repair and the duration of the complaint procedure, or the reasons for the rejecting the complaint.

    In brief:

  • We have different rules for consumer and business complaints. This summary applies to consumers only.
  • You can raise a complaint within 24 months of the product's takeover.
  • To raise a complaint, email us at info@amplla.com or send us your complaint by post. You must then still send the product to us for assessment, ideally by FedEx.
  • Depending on the defect, you can choose from the following options:
  • delivery of a new product or part,
  • free repair,
  • a discount on the purchase price,
  • a refund of the purchase price based on withdrawal from the contract.
  • We will deal with the complaint within 30 days unless we agree with you on a longer period. Once the complaints procedure is completed, we will send you the relevant information and confirmation of resolving the complaint by email, or give the reason for rejecting your complaint.

  • Customer account

    Customer account. You can create your customer account on the Website. Registration allows you to access your order status and history. You can order our products via your customer account or without having a customer account.

    Creating a customer account. We need your personal information to set up your customer account. You can find out how we use this information below. Please provide correct and truthful information when registering as our customer. If your details change, please update them. We consider the information you give us via your customer account to be correct. If the information is incorrect and, for example, we are unable to contact you because of this, we cannot be held liable for any resulting damage.

    Customer account security. The customer account is secured with a username and password. Do not disclose these access details to anyone. We are not liable for any misuse of the customer account by third parties. The customer account is yours alone and you are not authorized to allow third parties to use it.

    Customer account cancellation. You may cancel your customer account at any time, but you will lose access to the order summary provided via the account. We may also cancel your customer account if you breach the terms or the Contract. We will notify you in advance by email.

    In brief:

  • You can set up a customer account on the website, providing you with an overview and status of your orders.
  • But you can also order products without creating an account. When creating an account, please provide the correct details and do not share your account access details with anyone.
  • You may cancel your account at any time. Similarly, we may cancel your account if you breach these T&C or the contract. However, this occurs rarely and we will let you know in advance.

  • Withdrawal from the Contract by the seller

    Product unavailability. As the seller, we have the right to withdraw from the Contract if the product you ordered is unavailable. In such a case, we will inform you by email as soon as possible and we will refund any money we have received from you to your account within 14 days.

    Breach of the T&C by you. If you breach these T&C or the Contract and the breach exceeds 30 days, we may terminate the Contract after expiry of this period. If you are already in default and declare that you do not intend to fulfil your obligations or it is clear in view of the particular circumstances, that you will not comply, we may terminate the Contract before the expiry of the period set out in the preceding sentence.

    Force majeure. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational failures, subcontractor failure, etc.), we cannot be held liable for any damage caused as a result of or in connection with the event of force majeure, and if the force majeure lasts for more than 10 days, we may withdraw from the Contract.

    Effects of withdrawal. Withdrawal from the Contract under this clause of the T&C shall take effect on the date when the notice of withdrawal is delivered to you.

    In brief:

  • We, as the seller, also have the right to withdraw from the contract:
  • if the product you ordered is not available,
  • if you are in default for more than 30 days or if it is obvious that you do not intend to fulfill your obligations,
  • in case of unforeseen circumstances, such as pandemic, natural disaster and war.

  • Liability

    Limitation of liability. We are fully liable for any damage caused to the natural rights of an individual, and for damage caused intentionally or through gross negligence. We cannot be held liable for any other damage. We also cannot be held liable for loss of profit, the cost of purchasing a replacement product, or compensation for non-pecuniary damage (except in the above cases where we cannot exclude liability).

    Safety. Please note that the content of the Website is for information only and cannot replace consultation of an expert regarding safety regulations, workplace safety, fire protection, etc. The installation, assembly and handling of products must comply with the manual and other instructions provided in the enclosed documentation. Regular inspections of the products are also necessary.

    In brief:

  • To the extent permitted by law, our liability is limited to direct damage only. To the greatest extent that our liability can be limited under the law, we are therefore not liable for lost profits, the cost of a replacement product, or compensation for non-pecuniary damage.
  • Always consult an industry expert regarding your safety, fire prevention and other protection.

  • Out-of-court dispute resolution and control

    ADR at the Czech Trade Inspection Authority. As a consumer, you have the right to out-of-court settlement of a consumer dispute arising from the Contract under Act No. 634/1992 Coll., on consumer protection. In such a case, you may contact the Czech Trade Inspection Authority (Central Inspectorate - ADR Department, Štěpánská 44, 110 00 Prague 1, email: adr@coi.cz, website: adr.coi.cz). Out-of-court settlement of a consumer dispute is initiated exclusively at your request as a consumer if the dispute has not been resolved directly with us as the seller. The application may be filed within 1 year from the date on which you, as a consumer, first exercised your right which is the subject of the dispute with us as the seller. In addition, you also have the right to initiate out-of-court dispute resolution online via the ODR platform available at ec.europa.eu/consumers/odr/.

    Supervision. We are authorized to carry out business and sell our products under a trade license. Trade inspections are carried out within the relevant scope by the competent trade authority. Supervision of the protection of personal data is ensured by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No. 634/1992 Coll., on consumer protection, as amended, within the defined scope.  

    Complaints. All complaints should be sent to us at info@amplla.com. We will deal with them as soon as possible.

    In brief:

  • As a consumer, you have the right to out-of-court settlement of a dispute that has arisen between you and us. You may contact the Czech Trade Inspection Authority (contact details above) or use the ODR platform available at ec.europa.eu/consumers/odr/.
  • Our business is subject to supervision of trade authorities, the Office for Personal Data Protection, and the Czech Trade Inspection Authority.
  • Complaints should be sent to info@amplla.com.

  • Final provisions

    International element. If the relationship established by the Contract contains an international (foreign) element, we agree that our relationship and the Contract shall be governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended, and Act No. 634/1992 Coll., on consumer protection, as amended. This does not affect your applicable consumer rights under the generally binding regulations. The UN Convention on Contracts for the International Sale of Goods is not applicable.

    Dispute resolution. We will always try to resolve any disputes between you and us amicably. Where this is not possible, we agree that disputes will be resolved by the local court in the Czech Republic having jurisdiction based on the place of our registered office as the seller.

    Language of the Contract. The Contract may be concluded in English.

    Changes to the T&C. We may change or supplement the T&C. Any such change will not prejudice the rights and obligations created during the effective period of the previous version of the T&C. In simple terms, any change to the T&C does not affect any prior purchases. If the Contract between you and us provides not just for a one-off performance (for example, one-off purchase of our product), but for long-term supplies to you, we will notify you of the change to the T&C by email, alerting you to the possibility of rejecting the changes and terminating the Contract on that ground. We will give you a reasonable notice period in this regard. If you do not exercise your right to terminate the Contract, we will consider this your acceptance of the new version of the T&C.

    Copyright and industrial rights. All the rights to the Website, including but not limited to copyright related to its content, including page layout, photos, movies, graphics, trademarks, logos, and other content and elements, belong to us. It is forbidden to copy, modify, or otherwise use the e-shop or parts of it without our consent. We hold the industrial rights to our products, including the design rights to our products, which may not be copied or imitated.

    Use of the Website. We are not liable for any errors resulting from a third-party interference with or due to inappropriate use of the Website. When interacting with the Website, it is prohibited to use procedures that might disrupt the system’s functionality or overload the system, or take any action that could allow us or third parties to interfere with or make unauthorized use of the software or other components that make up the Website. You may not use the Website or any part of it, or the software or equipment in any manner inconsistent with its intended use or purpose.

    Website accessibility. Please note that the Website or its parts might not be available at all times, primarily in view of necessary maintenance of our hardware and software, and/or maintenance of third-party equipment.

    Contract storage. The Contract, including these T&C, is archived electronically and is not publicly available. If you need it, please email us at info@amplla.com and we will be happy to send it to you.

    In brief:

  • Our relationship is governed by Czech law. However, this does not affect your consumer rights.
  • The Website and the customer account may not be available at all times. We may change and supplement the T&C. In case of one-off purchases of our products, any changes will not affect orders already placed or completed. If we are supplying you on a long-term basis, you have the option to reject the new wording of the T&C and terminate the Contract between you and us.
  • If wish to be provided with your Contract, please email us at info@amplla.com.
  • All the rights to the Website and products belong to us, and you are not entitled to interfere with them in any way. The Website may not be available at all times.
  • These T&C are effective as of May 5-th 2022.

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